Helpdesk & support
A real person on the phone who knows your business. Remote fixes in minutes, an engineer on site when it needs one, and a named contact rather than a ticket queue.
Business IT Support · Bucks & Berks
IT that works, so you can get on.
We look after the technology for businesses across Slough, Maidenhead, Windsor, Reading and High Wycombe. Proactively, in plain English, with a named engineer who actually knows your setup.
on-site support · Bucks & Berks
How we help
Managed IT, the way it should be
Backup & recovery
Three copies of your data, one off your site, verified every week. Restores rehearsed on request so a failed drive, a break-in or a fire is a bad day, not the end of the business.
Networks & servers
Servers, firewalls, Wi-Fi and cabling, monitored around the clock. Updates and backups run out of hours so we never take your day away from you.
Ways we work
Support that fits how you run
Ad-hoc call-out
Pay-as-you-go help when something breaks. A trained engineer, on site or remote, no contract required.
On site or remote
No contract needed
Pay per visit
Support contract
A tailored monthly package. We look after the lot, proactively, for a predictable cost, with a named engineer and agreed response times written into the contract.
Proactive monitoring
Named engineer
Backups & patching
Out-of-hours updates
Project work
Fixed-scope projects quoted up front: office moves, server rooms, migrations, network refreshes, Windows upgrades.
Fixed, agreed scope
Office moves & cabling
Migrations & upgrades
Also
What we'll happily help with
- Getting you ready for Cyber Essentials: the checks, the fixes, the paperwork.
- Windows 11 upgrades across the whole company, done in one pass.
- Moving your email to ctxmail, or your servers to a Managed Private Cloud, when the time is right.
- Specialist line-of-business systems: we build and support the server environment for packages such as Pentagon 2000SQL (aerospace and defence ERP) and Sage, and deal with the vendor's support team so you don't have to.
- Sourcing kit at trade prices: laptops, PCs, screens, servers, switches, firewalls.
Trusted to run servers for 30+ businesses and 200+ websites across the Thames Valley.
CAULTEX OPERATIONS CENTRE · MONITORED ROUND THE CLOCK
Let's talk
Let us look after your IT, so you can run your business.
An engineer, not a sales desk, will come back to you with a clear, fixed scope.